We aim to dispatch all orders within 24 hours of receiving cleared payment.
UK orders are sent free via Royal mail first class with proof of postage, this may be upgraded to special delivery for a small nominal fee.
EU & Rest of the world orders are sent via Royal mail airmail with proof of postage, this may be upgraded to an International signed for service for a small nominal fee.
For non receipt please email our customer service department who will escalate the matter.
We may request you to confirm in writing (for insurance purposes) any items that you're reporting as lost in the post before a replacement is issued.
We reserve the right to refuse any order should we choose to, any orders not accepted will be refunded using the same method as payment.